Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Thankfully, Larina Kase shares her assertiveness wisdom (via my YouTube video) which provides some simple techniques to help you put yourself first, whilst also respecting the other person. This has been a weak area of my own personal development and growth, and that's why I value what Larina Kase has shared with us below.
Assertiveness in the Workplace Entry Level High Tech Skills Training Participant Materials CAPITAL Career Center Portland Community CollegeThis program financed in whole or in part with funds provided through Worksystems, Inc. Assertiveness in the Workplace Pre-TestDecide if the following statements are true or false, and mark T or F in the blanks. If you don’t stand up for yourself, people may try to take advantage of you because you neversay no: ? At work, coworkers may think of you as weak or passive, even if it isn’t true. Assertiveness in the Workplace Post-TestDecide if the following statements are true or false, and mark T or F in the blanks. And I should know, I've spent most of my life believing that the needs of others were more important than my own.
So make sure you know just where you stand in terms of your assertive behavior with others. I am still willing to learn more, though, from my actions with others and from the wisdom of others too.
It is easy to misunderstand someone from anotherculture if we listen only to their words, because there are many important differences incommunication “styles.”For example, every culture has its own ways of greeting people. Awareness is the most important step, I believe, then followed by the kinds of awareness actions that Larina Kase suggests. It’s hard to talk to a boss who is known to explodewhen people confront him, or to a family member that always expects you to do what theyask, even if you’re busy.If you wonder whether you should be assertive in a particular situation, talk to someone firstand make sure you can live with the possible consequences.


People from the UnitedStates often say “how are you?” when they see someone, but they usually don’t wait for ananswer. If you can’t, sometimes it isbetter not to confront, and to deal with the situation in another way.Generally, being assertive leads to more respect from others, and to higher self esteem andconfidence in yourself. You will be able to communicate more effectively in difficult situations,and be able to make good decisions for yourself.Think about yourself.
If someone asks you to do something that you aren’t sure you want to do, take some time to think about it. In the UnitedStates this may or may not be, depending on the area of the country, the person’s familybackground, and their personal point of view.In terms of assertiveness, there are many opportunities to misunderstand someone’sintentions if they are from a different culture.
Do you feel you understand how differences in culture and language can create problems in the workplace?
Is it hard for you to accept a compliment (kind words about you?)If you answered yes to any of these questions, it may be hard for you to stand up for yourselfor speak up, even when you want or need to.
Boundaries are your personal limits; they let you know when someone is taking advantage of you, or trying to make you do something you don’t want to do. Be willing to be flexible, to try to understand the other person’spoint of view, and respect rather than judge the differences.Following are some other ways in which people communicate differently. In English, we call this ability “assertiveness.”Assertiveness is the ability to honestly tell others your feelings, opinions, beliefs, suggestionsand needs, and to not do what you don’t want to do. We also sometimes call it the ability to“stand up for yourself.” Many people feel guilty when they try to do this, and so they keepquiet and then feel bad, hopeless or powerless. If you come from a culture that forbids you tospeak up to others who have more power than you, it will be even harder to assert yourself.Assertive people listen to and respect other people’s opinions and feelings, even if they donot agree with them. Say “no” if you mean no, not “I don’t think so…” You don’t need to give a long reason or explanation.


Aggressive people, on the other hand, do not respect other people’sopinions and feelings, and they try to force their own ideas on others. Sometimes we callthem “pushy” or “a bully.”People from other cultures may not be familiar with the idea of assertiveness. It may not beacceptable to “stand up for yourself” or assert yourself with others, especially family orsupervisors. In other cultures, people lead up to the main point, adding a lot of details and “storytelling.” 3. Can you think of any more?Why is assertiveness important?Many of us are taught as children that we should try to please others, that it is not nice orpolite to consider our own needs more than others’.
If someone says or does something thatwe don’t like, we should just be quiet and try to stay away from that person. Your culture mayteach this, or you may believe it because you are a woman, or because your parents told youthis.
In others, people get right down to business and consider it inappropriate to talk about personal things. If a person’s culture tells them to respect older people, then it may be difficult to have an equal relationship with an older coworker or subordinate. If you don’t want to agree to the person’s first request, but still want to help him or her out, offer a compromise.
Many cultures teach women to be subordinate to men, but in the American workplace women are usually given equal status.



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